Shipment & Returns
Returns:
- DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- You can also request an RA online by submitting an RA Request Email Once you have provided Reyes Global Trade with the appropriate information, we will contact you with an assigned RA number.
- Defective product must be in original factory carton with all original packing materials.
- The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
- Reyes Global Trade accepts returns to the Toronto warehouse location only.
- Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
- Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
- Reyes Global Trade credits based on purchase price or current price, whichever is lowest.
Shipment:
- Orders received in Distribution Center by 5:30 PM local time ship same day in most cases. Shipments are F.O.B. our warehouses (Toronto, ON).
- Large screen TVs and other heavy or bulky items may incur significantly higher freight charges than are shown. Please contact our Sales or Customer Service Representative for more information.
- Orders shipping to remote areas of Canada do not qualify for free freight. For LTL carrier shipments, your sales rep will contact you with a freight quote.
Backorders
All orders not in stock at time of order will be placed on backorder unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks. Special orders will be accepted for products which are available through manufacturers we currently carry. All special orders require a hard copy, non-cancelable purchase order and may be subject to certain other restrictions.
Warranties – In General
Product warranties are provided by the manufacturer. Reyes Global Trade administers the individual manufacturer warranty, which may include returning defective products to Reyes Global Trade, sending products to a factory authorized repair center, or factory direct returns. Reyes Global Trade must abide by the return policies dictated by our manufacturers.
Reyes Global Trade reserves the right to modify the above terms and conditions at any time without notification.
